Using this Joy Susan Dawn crossbody bag is a piece of cake. First, adjust the shoulder strap to your preferred length. It can be easily removed if you want to carry it in a different way. You can put your wallet in one of the interior open pockets, and your phone in the front exterior pocket for quick access. Makeup and other small items can go into the interior zip - closure pockets. When it comes to maintenance, use a soft, damp cloth to gently clean the vegan leather. Avoid using harsh chemicals as they might damage the material. Also, keep it away from sharp objects to prevent scratches. Don't overstuff the bag as it might affect its shape. Have fun using your new crossbody bag!